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Amazon has introduced six (6) new skills allowing Alexa to perform, whilst staying in compliance of protected health information rules, by using voice technology.
The Voice Technology use of Alexa permits patients and caregivers easier access and address their healthcare needs from home as well as interact with their health providers.
The (6) six new HIPAA compliant Alexa skills are as follows:
This enables the members of Express Scripts pharmacy service the capability to monitor the status and opt to receive notifications of when prescriptions will be complete and delivered.
Members of Cigna health plan can access this Alexa skill to check wellness program opportunities, receive health tips, and provide incentives.
Parents of children enrolled in Boston Children’s Hospital’s ERAS program can send updates to their medical providers on their child’s recovery progress as well as the Care teams can also send information on appointments and pre- and post-op guidance. At this time, it is only available regarding cardiac surgery patients, although the program will be expanded soon.
Anyone in the Livongo’s Diabetes Program can monitor their blood sugar levels and with the capability of procuring average readings as well as receiving personalized health information.
Providence St. Joseph Health patients can utilize Alexa to find a local urgent care center and schedule a same-day appointment.
Atrium Health customers can also access Alexa to acquire urgent care locations near them and schedule same-day appointments.
HIPAA and Voice Activated Virtual Assistants...
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A healthcare provider, or other health care entity, may be well-versed in HIPAA policies and procedures, but some are not as aware of the need to comply with the Federal Trade Commission (FTC) Act. If you share health-related information, your disclosures must adhere to the FTC Act. As many are aware, the FTC Act was designed to protect consumers from deceptive practices or unfair acts in commerce.
About two months ago, the Health and Human Services’ (HHS) Office of Civil Rights (OCR) put together some good guidelines that can help healthcare organizations make sure they are in compliance with the FTC Act. They recommend the following:
In addition to the above guidelines, there is a thorough FTC Disclosures report, called “.com Disclosures - How to Make Effective Disclosures in Digital Advertising”. It gives straightforward advice about online disclosures, from making sure hyperlinks that lead to a disclosure are obvious, to using plain language. It goes on to provide detailed information not only on the actual placement and proximity of disclosures, but the technical limitations on how a disclosure may, or may not be, displayed in certain browsers.
As healthcare technology evolves, it’s always important to stay abreast of updated HIPAA and FTC rules and regulations to ensure your organization remains compliant. Data Fast Solutions has the experts and technology you need to be certain that you and your organization are always covered in the quickly changing healthcare I.T. environment.
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